Start a separate company workspace.
A management company applies once, chooses its plan and optional services, and is reviewed before its own workspace is created. No tenant data or banking information belongs in this first form.
Their company sign-in is separate from yours.
Every person enters the workspace through a verified account and server-controlled company membership. Key Managing platform staff have a different operator console; neither side can see the other by accident.
Company sign in
A real login will use the customer’s verified business email. The buttons are deliberately disabled in this review build.
Password or magic-link/OTP sign-in is chosen at launch. Google/Microsoft/SSO appears only after the provider is configured, allowed, and tested.
Access rules
Email verification
No unauthenticated visitor can discover whether a tenant, owner, or company exists.
MFA for high-risk roles
Company administrators and financial users complete MFA before access to financial or administrative functions.
Audit history
Logins, access grants, sensitive exports, settings, and protected actions are attributable and reviewable.
Help is easy to reach. Private data stays private.
Support begins before sign-in for locked-out people, continues in the workspace with permission-aware AI and human tickets, and never silently opens a customer’s records to platform staff.
Account and product help
Public help can explain access recovery and product questions, but cannot disclose balances, documents, tenant names, or account status.
Key AI Help
Explains released screens and reads only records the signed-in user may see. It can prepare a ticket or walkthrough and shows what it used.
Support ticket & specialist
Customer chooses category, impact, and safe attachments. A named onboarding specialist owns setup, imports, training, and go-live review.
Create a support ticket Preview only
Support schedule—publish before sale
This review build does not promise 24/7 human support. Before launch, Key Managing must publish the staffed hours, channels, response targets by severity, escalation contact, maintenance policy, status page, and any paid support plan.
Use the appropriate local emergency services or the management company’s emergency maintenance procedure. A website ticket or AI response must not be the only emergency response channel.
Remote support protections
- Off by default.
- Company admin chooses purpose, scope, and expiration.
- System logs the grant, records opened, actions, and revocation.
- No platform staff member has blanket tenant-document access.
One clear base agreement. Addenda only when needed.
The customer sees a readable summary, then signs a versioned agreement. A monthly order form is the default because Key Managing’s approved price card is monthly; any annual or longer term must be explicit.
| Agreement | When shown | What it covers |
|---|---|---|
| Master Subscription Agreement | Always | Software license, customer responsibilities, data rights, confidentiality, IP, suspension/termination, notices, and legal terms. |
| Order Form & Plan Schedule | Always | Plan, units, add-ons, monthly price, disclosed outside fees/taxes, term, cancellation, and authorized signer. |
| Privacy / Data Processing / Security | Always | Personal-data handling, subprocessors, security, retention, export/deletion, and requests. |
| Support & Service Schedule | Always | Channels, business hours, severity, response targets if promised, remote-support access, maintenance, and exclusions. |
| Payment Services Addendum | Only with payments | Processor relationship, KYC, settlement, returns/refunds, fees, and bank authority. |
| Telephone, SMS/MMS & Recording Addendum | Only with phone/text | Consent/opt-out, A2P, number ownership/porting, caller notice, recording/transcription, retention, and prohibited uses. |
| Screening / Consumer Reports Addendum | Only with screening | Permissible purpose, authorization, FCRA/adverse action, report safety, and provider conditions. |
| Migration / Integration / Domain addenda | Only when selected | Scope, source data, acceptance/reconciliation, credentials, provider fees, DNS/brand assets, and termination. |
Signature evidence
The real system will preserve the signer name/title, company, agreement/version, timestamp, e-signature evidence, permitted IP/device details, accepted copy, and delivery receipt. A checkbox is not treated as a completed contract.
Attorney approval gate
These are the correct document categories and product terms—not final legal documents. Counsel must approve the legal entity, governing law, liability/indemnity, privacy terms, data exit, telephony, payment, screening, consumer rights, and any SLA before a company can sign.